Privacy Policy

Effective Date: August 17, 2026
Last Updated: August 17, 2026

Luniea LLC (“Luniea,” “Luniea Digital,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect and process.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit luniea.com, contact us, request information or a proposal, become a client, make a payment, subscribe to communications, interact with our digital services, or otherwise communicate or do business with us.

This Privacy Policy also explains certain rights and choices that may be available to you under applicable privacy laws.

1. Who We Are

Luniea LLC is a digital services company organized in the State of North Carolina, United States.

We provide services that may include:

• Digital strategy and consulting

• Website design and development

• Search engine optimization and AI search optimization

• Paid advertising

• Social media management

• Content creation

• Photography and video production

• Brand identity and design

• CRM and business-system integration

• E-commerce development

• Analytics and digital performance services

• Related digital, marketing, and technology services

For questions regarding this Privacy Policy or our privacy practices, you may contact us at:

Luniea LLC
North Carolina, United States
Email: [email protected]
Website: luniea.com

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information that Luniea collects in connection with:

• Our website

• Contact and inquiry forms

• Strategy-session and appointment requests

• Client onboarding

• Proposals and quotations

• Contracts

• Invoices and payments

• Email and other business communications

• Marketing communications

• Customer support

• Client portals and digital systems we operate

• Events, networking activities, and other business interactions

• Our own social media accounts

• Other services operated by Luniea that link to this Privacy Policy

This Privacy Policy does not necessarily govern information that Luniea processes solely on behalf of a client. See Section 12: Information We Process on Behalf of Clients.

3. Personal Information We Collect

The information we collect depends on how you interact with Luniea.

A. Contact and Identity Information

We may collect:

• Name

• Business or organization name

• Job title

• Email address

• Telephone number

• Mailing or business address

• Other contact details you provide

B. Business and Client Information

When you inquire about or purchase our services, we may collect information such as:

• Business name

• Industry

• Business website

• Business goals

• Marketing needs

• Project requirements

• Services requested

• Budget information

• Business locations

• Team or employee contact information

• Existing technology platforms

• Social media profiles

• Advertising accounts

• CRM or other business-system information

• Information contained in proposals, contracts, project documents, and correspondence

C. Billing and Transaction Information

We may collect or receive information associated with payments, including:

• Billing name

• Billing address

• Invoice information

• Transaction amount

• Payment status

• Payment date

• Payment method type

• Limited payment-method information, such as card brand and last four digits

• Information necessary to reconcile payments and maintain financial records

Payment card and certain bank-account information may be collected and processed directly by our payment processors, such as Stripe.

Luniea does not intend to store complete payment card numbers, card security codes, or other sensitive card credentials on its own website or business systems when payments are processed through Stripe or another authorized payment processor.

If you choose an ACH or bank-account payment method, our payment provider may collect information necessary to verify and process your bank payment.

D. Communications

We may collect information contained in communications between you and Luniea, including:

• Emails

• Contact-form submissions

• Messages

• Support requests

• Meeting notes

• Feedback

• Reviews

• Telephone or video-call information

• Correspondence relating to projects, proposals, invoices, or services

E. Website and Device Information

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Referring website

• Pages viewed

• Links clicked

• Approximate geographic location derived from an IP address

• Date and time of visits

• Session information

• Website interactions

• Cookie and similar technology identifiers

F. Marketing and Analytics Information

We may collect information regarding:

• How visitors find our website

• Interactions with advertisements

• Marketing campaign performance

• Email engagement

• Website conversions

• Form submissions

• Content engagement

• Audience and traffic information

G. Information You Provide Through Social Media

If you interact with Luniea through social media, we may receive information made available through the relevant platform, such as:

• Name

• Username

• Public profile information

• Comments

• Messages

• Reactions

• Other information you choose to provide

The social media platform’s own privacy policy also applies to information it collects.

4. Sources of Personal Information

We may collect personal information:

• Directly from you

• From your employer or organization

• Through our website

• Through communications with us

• Through contracts, proposals, invoices, and forms

• Through payment processors

• Through analytics and advertising technologies

• Through social media platforms

• Through business partners and service providers

• From publicly available business information

• From professional networking activities or business directories

• From referrals

• From our clients when necessary to provide contracted services

5. How We Use Personal Information

We may use personal information for the following purposes.

Provide Our Services

We may use information to:

• Respond to inquiries

• Prepare proposals and quotations

• Provide requested services

• Manage client relationships

• Manage projects and deliverables

• Provide customer support

• Maintain client accounts

• Communicate regarding projects and services

Process Payments and Business Transactions

We may use information to:

• Issue invoices

• Process and reconcile payments

• Establish recurring payment arrangements when authorized

• Maintain accounting records

• Prevent fraudulent transactions

• Manage refunds, disputes, and payment-related inquiries

Operate and Improve Our Business

We may use information to:

• Operate and maintain our website

• Understand website usage

• Analyze business performance

• Improve our services

• Develop new services and features

• Maintain internal business records

• Manage business operations

Communicate With You

We may use information to:

• Respond to questions

• Send service-related communications

• Send project updates

• Send payment or invoice notifications

• Schedule meetings

• Provide administrative information

Marketing

Where permitted by law, we may use contact information to:

• Send information regarding Luniea services

• Share business updates

• Provide newsletters

• Send promotional communications

• Measure marketing effectiveness

You may unsubscribe from promotional email communications at any time using the unsubscribe mechanism provided in the message or by contacting us.

Transactional or service-related communications may still be sent when necessary to provide services or administer an existing business relationship.

Security and Legal Compliance

We may use information to:

• Protect our website, accounts, systems, clients, and business

• Detect or prevent fraud

• Investigate suspicious activity

• Enforce agreements

• Protect legal rights

• Respond to lawful requests

• Comply with tax, accounting, regulatory, and legal obligations

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may be used for purposes such as:

Essential Technologies

Necessary for website functionality, security, forms, sessions, and other essential features.

Analytics

Used to understand website traffic, visitor behavior, performance, and how users interact with our website.

Functionality

Used to remember preferences and improve website functionality.

Advertising and Marketing

Where used, advertising technologies may help us measure advertising performance, understand conversions, create audiences, or deliver more relevant advertising.

You may be able to control certain cookies through our cookie-management tools, where available, or through your browser settings.

Disabling certain cookies may affect website functionality.

For additional information, please review our Cookie Policy.

7. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our services.

Service Providers

We may provide information to companies that perform services on our behalf, including providers of:

• Website hosting

• Cloud infrastructure

• Email services

• Cloud storage

• CRM systems

• Project-management systems

• Analytics

• Advertising

• Payment processing

• Accounting and bookkeeping

• Customer support

• Cybersecurity

• Scheduling

• Electronic signatures

• Communications

• Professional services

These providers may process personal information only for the purposes for which the information is provided, subject to their respective legal obligations and contractual arrangements.

Payment Providers

Payments may be processed by third-party payment processors such as Stripe.

When you make a payment, the payment processor may independently collect and process information necessary to authorize, process, prevent fraud relating to, and settle the transaction.

The payment processor’s own privacy terms may also apply.

Contractors and Business Personnel

Information may be made available to employees, contractors, consultants, or other personnel who reasonably require access to perform work for Luniea.

Access should be limited to information reasonably necessary for their responsibilities.

Professional Advisers

We may disclose information to accountants, attorneys, insurers, auditors, consultants, or other professional advisers where reasonably necessary.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to a subpoena, court order, or lawful government request

• Protect the rights or property of Luniea

• Investigate fraud or unlawful activity

• Enforce agreements

• Protect the safety of our clients, users, personnel, or others

Business Transactions

If Luniea is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

8. Sale and Sharing of Personal Information

Luniea does not sell personal information for monetary payment.

Certain privacy laws use broader definitions of the terms “sale” or “sharing.” For example, disclosures of online identifiers or website activity to advertising or analytics providers may, in some circumstances, be treated as a sale or sharing under applicable privacy laws.

Where applicable law gives you the right to opt out of such processing, Luniea will honor qualifying requests as required by law.

We do not knowingly sell or share personal information of children under 16 for purposes requiring opt-in authorization under applicable law.

9. Payment Information

Luniea may use third-party payment processors, including Stripe, to process:

• Credit card payments

• Debit card payments

• Digital-wallet payments

• ACH or bank-account payments

• Recurring payments

• Other supported electronic payments

When you provide payment information through a payment processor, that information is transmitted to and processed by the payment provider.

Luniea may receive limited transaction information necessary to:

• Confirm payment

• Identify the payment method

• Reconcile transactions

• Manage invoices

• Provide refunds where applicable

• Maintain accounting records

• Address disputes

The payment processor may process personal information according to its own privacy policy, security practices, and legal obligations.

10. Recurring Payments and Saved Payment Methods

If you voluntarily authorize recurring payments or authorize a payment method to be saved for future charges, our payment processor may securely maintain the payment method for future transactions.

Luniea will use a saved payment method only as authorized by you or as permitted under an applicable agreement.

You may contact Luniea regarding cancellation or modification of recurring services. Contractual cancellation requirements may continue to apply.

11. Data Security

Luniea uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access

• Unauthorized disclosure

• Loss

• Misuse

• Alteration

• Destruction

These measures may include access controls, authentication, encryption where appropriate, secure service providers, system updates, backups, and security monitoring.

However, no method of electronic transmission, online storage, or information-security system can be guaranteed to be completely secure.

You are also responsible for protecting passwords, account credentials, and other authentication information associated with services you use.

12. Information We Process on Behalf of Clients

Some Luniea services may require us to access or process personal information controlled by our clients.

For example, while providing:

• Website services

• CRM integrations

• Social media management

• Email marketing

• Analytics

• Advertising

• E-commerce services

• Customer-management systems

we may process information about a client’s customers, leads, employees, website visitors, social-media users, or other individuals.

In those circumstances, Luniea may act as a service provider or data processor on behalf of the client rather than determining independently why the personal information is processed.

The applicable client’s privacy policy and instructions generally govern that processing.

If you have a privacy request involving personal information controlled by one of our clients, you should ordinarily contact that client directly. When legally required and reasonably possible, Luniea will assist its clients in responding to valid privacy requests.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may depend on:

• The nature of the information

• The purpose for which it was collected

• The duration of our relationship with you

• Contractual requirements

• Accounting and tax requirements

• Legal limitation periods

• Fraud-prevention needs

• Security requirements

• Dispute-resolution requirements

We may retain certain business and transaction records after a client relationship ends when reasonably necessary to meet legal, tax, accounting, security, or contractual obligations.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

14. Your Privacy Rights

Depending on where you reside and which laws apply, you may have the right to request that we:

• Confirm whether we process your personal information

• Provide access to personal information we maintain about you

• Correct inaccurate personal information

• Delete certain personal information

• Provide a portable copy of certain personal information

• Restrict certain processing

• Object to certain processing

• Opt out of certain targeted advertising

• Opt out of certain sales or sharing of personal information

• Opt out of certain profiling, where applicable

• Withdraw consent where processing is based on consent

These rights are subject to exceptions and limitations under applicable law.

To submit a privacy request, contact:

[email protected]

Please include sufficient information for us to understand your request.

We may need to verify your identity before fulfilling certain requests. We will use information provided for verification only as reasonably necessary to verify and process the request.

Where applicable law permits an authorized agent to make a request on your behalf, we may require evidence of the agent’s authorization and may also need to verify your identity directly.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

15. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under state law.

Depending on the law that applies to Luniea and the individual making the request, these rights may include access, correction, deletion, portability, and the ability to opt out of certain targeted advertising, sales, sharing, or profiling.

Some laws may also permit you to appeal a decision regarding a privacy request.

To exercise an applicable state privacy right or submit an appeal, contact:

[email protected]

We will process qualifying requests in accordance with applicable law.

16. Additional Information for California Residents

This section supplements the remainder of this Privacy Policy for California residents where the California Consumer Privacy Act, as amended, applies to Luniea.

During the preceding 12 months, depending on your interaction with us, we may have collected the following categories of personal information.

Identifiers

Examples may include:

• Name

• Email address

• Telephone number

• IP address

• Business contact information

• Online identifiers

Customer Record Information

Examples may include:

• Contact information

• Billing information

• Business information

• Transaction information

Commercial Information

Examples may include:

• Services purchased or considered

• Transaction records

• Project information

• Client relationship history

Internet or Electronic Network Activity

Examples may include:

• Website activity

• Browser information

• Device information

• Interactions with our website

• Advertising or analytics interactions

Approximate Geolocation Information

Approximate location may be inferred from an IP address or similar technical information.

Professional or Employment-Related Information

Examples may include:

• Job title

• Employer

• Professional role

• Business contact information

Inferences

We may derive limited business or marketing insights from information such as service interests, website interactions, or previous communications.

We collect these categories for the business and commercial purposes described in this Privacy Policy.

We may disclose these categories to service providers, payment providers, contractors, professional advisers, advertising and analytics providers, and other parties described in Section 7.

We do not sell personal information for monetary payment.

Where our use of advertising or analytics technologies constitutes “selling” or “sharing” under applicable California law, eligible California residents may exercise applicable opt-out rights.

California residents may also have rights to request:

• Access to categories and specific pieces of personal information

• Correction

• Deletion

• Information regarding categories of collection and disclosure

• Opt-out of qualifying sale or sharing

• Limitation of certain uses of sensitive personal information, where applicable

• Equal treatment for exercising privacy rights

Requests may be submitted to:

[email protected]

17. Sensitive Personal Information

Luniea does not generally seek to collect sensitive personal information through its public website unless reasonably necessary for a particular business or legal purpose.

Please do not send highly sensitive information through ordinary website contact forms unless it is necessary for the service requested.

If we process sensitive personal information, we will handle it in accordance with applicable law and use it only for appropriate purposes.

18. Marketing Communications

You may opt out of promotional email communications at any time by:

• Using the unsubscribe link contained in the email, where provided; or

• Contacting us at [email protected]

Your decision to opt out of promotional communications does not prevent us from sending necessary transactional, administrative, security, billing, or service-related communications.

19. Do Not Track and Browser Privacy Signals

Some browsers and devices provide privacy-control signals.

Where applicable law requires Luniea to recognize a legally valid browser-based opt-out preference signal, we will process such signals as required by applicable law.

Because browser “Do Not Track” mechanisms are not standardized in all jurisdictions, our website may not respond to every Do Not Track signal unless required by applicable law.

20. Third-Party Websites and Services

Our website and services may contain links to or integrations with third-party websites, applications, social networks, platforms, or services.

Those third parties operate independently and may have their own privacy policies and practices.

Luniea is not responsible for the privacy practices of third parties that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

21. International Visitors

Luniea is based in the United States.

If you access our website or services from another country, your personal information may be processed in the United States or other countries in which our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your country.

Where applicable law requires safeguards for international transfers of personal information, we will use appropriate mechanisms as required.

22. European Economic Area, United Kingdom, and Similar Jurisdictions

Where applicable data-protection law requires a lawful basis for processing personal information, Luniea may rely on one or more of the following:

Performance of a Contract

Where processing is necessary to provide services you requested or perform obligations under an agreement.

Legitimate Interests

Where processing is reasonably necessary for legitimate business interests, such as:

• Operating our business

• Communicating with business contacts

• Improving services

• Protecting systems

• Preventing fraud

provided those interests are not overridden by applicable privacy rights.

Consent

Where we request and receive consent for a specific purpose.

You may withdraw consent where permitted by law.

Legal Obligations

Where processing is necessary to comply with applicable legal, regulatory, accounting, or tax obligations.

Individuals in applicable jurisdictions may also have the right to lodge a complaint with a competent data-protection authority.

23. Children’s Privacy

Luniea’s website and services are intended primarily for businesses and adults.

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.

If you believe a child has provided personal information to Luniea, contact us at:

[email protected]

24. Business Communications and Recorded Media

Because Luniea provides photography, video production, content creation, events, and marketing services, we may collect photographs, video recordings, audio recordings, names, titles, testimonials, or other media where individuals have agreed to participate or where otherwise permitted by law.

Use of such material may also be governed by a separate consent form, release, contract, or project agreement.

25. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our services

• Our technology

• Our business practices

• Legal requirements

• Regulatory requirements

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

If changes are material and applicable law requires additional notice or consent, we will provide such notice or obtain consent as required.

We encourage you to review this Privacy Policy periodically.

26. Contact Us

For questions, concerns, complaints, or requests regarding this Privacy Policy or Luniea’s privacy practices, contact:

Luniea LLC
North Carolina, United States
Email: [email protected]
Website: luniea.com

Privacy requests should include enough information for us to understand and respond to the request.