Terms and Conditions

Effective Date: August 17, 2026
Last Updated: August 17, 2026

These Terms and Conditions (“Terms”) govern your use of the website operated by Luniea LLC and, where applicable, the purchase and use of services provided by Luniea LLC.

By accessing our website, requesting services, accepting a proposal or quotation, signing an agreement, making a payment, authorizing recurring billing, or otherwise engaging Luniea to provide services, you agree to these Terms to the extent applicable to your relationship with Luniea.

Please read these Terms carefully.

1. About Luniea

Luniea LLC (“Luniea,” “Luniea Digital,” “we,” “us,” or “our”) is a digital services company organized in the State of North Carolina, United States.

Our services may include:

• Digital strategy and consulting

• Website design and development

• Search engine optimization

• AI search optimization

• Paid advertising

• Social media management

• Content creation

• Photography and video production

• Brand identity and graphic design

• CRM and business-system integration

• E-commerce development

• Analytics and reporting

• Marketing technology and automation

• Other related digital and business services

Our website is available at luniea.com.

2. Application of These Terms

These Terms apply generally to use of our website and to services provided by Luniea unless a separate written agreement, proposal, statement of work, quotation, order form, or other contract provides different terms.

For client projects, the applicable agreement may include:

• A proposal

• Scope of work

• Quotation

• Service agreement

• Statement of work

• Invoice

• Subscription or recurring-service arrangement

• Change order

• Written amendment

If there is a direct conflict between these Terms and a separately signed or accepted client agreement, the specific terms of that client agreement will control for the subject matter of the conflict.

3. Proposals and Quotations

Proposals and quotations issued by Luniea are based on the information available to us at the time they are prepared.

Unless otherwise stated, a proposal or quotation does not create an obligation for Luniea to perform services until it has been accepted and any required initial payment or deposit has been received.

Proposals may include:

• Description of services

• Deliverables

• Pricing

• Payment schedule

• Estimated timeline

• Client responsibilities

• Included revisions

• Third-party expenses

• Additional project-specific conditions

Luniea may establish an expiration date for a proposal or quotation.

If no expiration date is stated, Luniea may revise or withdraw an unaccepted proposal at any time before acceptance.

4. Acceptance and Electronic Agreements

A client may accept an agreement through methods including:

• Electronic signature

• Digital acceptance

• Clicking an acceptance button

• Email confirmation

• Payment of a required deposit or initial invoice

• Other written confirmation reasonably demonstrating acceptance

Where permitted by applicable law, electronic records, signatures, and confirmations may be used in connection with Luniea transactions and agreements.

5. Scope of Services

Luniea will provide the services described in the applicable proposal, agreement, statement of work, or quotation.

Only services expressly included in the agreed scope are included in the project price.

Requests outside the agreed scope may require:

• Additional fees

• A revised quotation

• A change order

• Additional development time

• Adjustment of the project schedule

Luniea is not required to perform additional services solely because they are related to the original project.

6. Changes to Scope

Clients may request changes to an existing project.

Luniea will determine whether a requested change:

• Falls within the existing scope

• Requires additional fees

• Requires additional time

• Affects other deliverables

• Requires a separate project or agreement

Luniea may provide a written estimate or change order before performing material work outside the original scope.

Work on a requested change may begin only after the client approves any applicable additional cost or revised scope.

7. Client Responsibilities

The client agrees to provide information, access, approvals, materials, and cooperation reasonably necessary for Luniea to perform the services.

Depending on the project, this may include:

• Business information

• Logos

• Brand materials

• Photographs

• Videos

• Written content

• Product information

• Account access

• Website credentials

• Domain access

• Hosting access

• Social media access

• Advertising-platform access

• CRM access

• Analytics access

• Timely approvals

• Feedback

• Legal or regulatory information relevant to the client’s industry

The client is responsible for ensuring that information and materials provided to Luniea are accurate and that the client has the necessary rights and permissions for Luniea to use them.

8. Client Delays

Project schedules depend on timely cooperation from the client.

If the client delays providing:

• Content

• Credentials

• Materials

• Feedback

• Approval

• Payment

• Other required information

Luniea may adjust the project schedule accordingly.

Luniea is not responsible for missed deadlines caused by client delays or by circumstances outside Luniea’s reasonable control.

Projects that remain inactive for an extended period because of client delay may be rescheduled based on Luniea’s current workload.

Luniea may require outstanding balances to be paid before restarting a substantially delayed project.

9. Project Timelines

Any project timeline provided by Luniea is an estimate unless the applicable agreement expressly guarantees a specific completion date.

Timelines may be affected by:

• Client response times

• Revision requests

• Scope changes

• Third-party services

• Platform approvals

• Technical issues

• Vendor delays

• Force majeure events

• Other circumstances outside Luniea’s reasonable control

Luniea will make reasonable efforts to communicate material changes to expected timelines.

10. Revisions

The number and type of revisions included in a project will be determined by the applicable proposal or agreement.

A revision generally means a reasonable modification to work already produced within the agreed scope.

A revision does not ordinarily include:

• A complete redesign after prior approval

• A new creative direction

• New pages or functionality

• New deliverables

• Significant changes to previously approved work

• Replacement of the original project concept

• Requests outside the contracted scope

Such requests may be treated as additional work and billed separately.

11. Fees and Pricing

The client agrees to pay the fees specified in the applicable proposal, quotation, invoice, subscription, or agreement.

Fees may be structured as:

• Fixed project fees

• Deposits

• Milestone payments

• Hourly fees

• Monthly retainers

• Recurring subscriptions

• Usage-based charges

• Maintenance fees

• Other agreed pricing structures

Unless otherwise stated, all prices are expressed in U.S. dollars.

12. Deposits and Advance Payments

Luniea may require a deposit or advance payment before beginning work.

Unless otherwise stated in the applicable agreement, deposits are applied toward the total project price.

Once work has begun, amounts corresponding to work already performed, resources committed, or non-refundable third-party expenses are generally non-refundable.

The specific refund terms in the applicable proposal or agreement will control where provided.

13. Invoices and Payment Due Dates

Invoices are due according to the payment terms shown on the invoice, proposal, or agreement.

The client is responsible for reviewing invoices promptly and notifying Luniea of any good-faith billing dispute within a reasonable time.

Failure to raise a dispute does not waive rights that cannot legally be waived, but clients should notify Luniea promptly so billing issues can be investigated.

Luniea may suspend services when an invoice becomes materially overdue, subject to the applicable agreement and law.

14. Payment Methods

Luniea may accept payment through methods including:

• ACH bank transfer

• ACH Direct Debit

• Credit card

• Debit card

• Digital wallets

• Wire transfer

• Check

• Other approved payment methods

Payments may be processed through third-party financial institutions or payment processors, including Stripe and Mercury.

Availability of a particular payment method may vary.

15. Payment Processing Fees

Certain payment methods may involve processing costs.

Where permitted by applicable law and applicable card-network or payment-provider rules, Luniea may charge or pass through a payment-processing fee or surcharge if that fee is clearly disclosed before the transaction.

Any such fee will be shown or communicated to the client before payment where required.

Some payment methods may not be eligible for surcharges under applicable law or payment-network rules.

16. Recurring Payments and Automatic Billing

For recurring services, the client may authorize Luniea and its payment processor to store a payment method and charge it automatically according to an agreed billing schedule.

Recurring services may include, for example:

• Social media management

• SEO

• Advertising management

• Website maintenance

• Hosting

• Consulting

• Marketing services

• Support

• Other ongoing services

By enrolling in automatic billing, the client authorizes charges according to the applicable agreement until the recurring service is canceled or otherwise terminated.

The client is responsible for keeping payment information current.

Authorization to charge a payment method does not eliminate any cancellation or notice requirements contained in an applicable agreement.

17. ACH Payments

If a client chooses ACH Direct Debit or another bank-account payment method, the client authorizes the applicable payment provider to debit the designated bank account according to the authorization presented during payment setup.

ACH payments may take longer to confirm than card transactions.

A payment is not considered finally settled until it has been successfully completed and is not subsequently returned or reversed.

If an ACH payment is returned or fails, the underlying payment obligation remains due.

18. Declined, Returned, or Failed Payments

If a payment is:

• Declined

• Returned

• Reversed

• Rejected

• Unsuccessful

• Otherwise not completed

the client remains responsible for the amount due.

Luniea may request an alternative payment method.

For recurring services, Luniea may pause or suspend services after a failed payment until the account is brought current.

19. Chargebacks and Payment Disputes

Clients should contact Luniea promptly if they believe a charge is incorrect.

Initiating a chargeback or payment dispute does not automatically cancel an underlying contractual payment obligation.

Luniea may provide contracts, communications, invoices, proof of work, approvals, or other relevant documentation to payment processors or financial institutions in response to a payment dispute.

Nothing in this section limits any lawful right to dispute an unauthorized or incorrect transaction.

20. Taxes

Fees do not include taxes unless expressly stated otherwise.

The client is responsible for applicable taxes, duties, assessments, or governmental charges associated with the services when legally required.

Luniea will collect and remit taxes when required by applicable law.

21. Third-Party Expenses

Certain projects may involve expenses charged by third parties, including:

• Advertising spend

• Domain registrations

• Website hosting

• Software subscriptions

• Plugins

• Stock photography or video

• Fonts

• Licenses

• Printing

• Shipping

• Travel

• Platforms

• Application fees

• Other vendor costs

Unless expressly included in Luniea’s quoted fee, third-party expenses are the client’s responsibility.

Luniea may require payment of third-party expenses in advance.

Third-party charges may be subject to the vendor’s own refund and cancellation policies.

22. Refund Policy

Because Luniea primarily provides professional, customized, and time-based services, refunds are evaluated according to the applicable project or service agreement.

Unless a specific agreement provides otherwise:

• Amounts attributable to services already performed are non-refundable.

• Non-refundable third-party expenses are non-refundable.

• Approved custom work that has already been produced may be non-refundable.

• Prepaid amounts attributable to work not yet performed may be eligible for refund after deduction of amounts properly due to Luniea.

• Refund requests will be evaluated based on the services provided, commitments already made, and applicable contractual terms.

Nothing in this section limits any refund rights that cannot legally be excluded.

23. Cancellation of One-Time Projects

A client may request cancellation of a project by providing written notice.

If the client cancels after work has begun, the client remains responsible for:

• Work performed through the cancellation date

• Approved expenses

• Non-refundable third-party charges

• Other amounts properly due under the applicable agreement

If payments already received exceed the amount properly due, Luniea will address any remaining balance according to the applicable agreement and law.

24. Cancellation of Recurring Services

Recurring services continue according to the term stated in the applicable agreement.

Cancellation requirements, including any notice period, will be governed by that agreement.

If no separate cancellation procedure is specified, the client should provide written cancellation notice before the next billing date.

Cancellation ordinarily stops future billing but does not automatically refund:

• Services already provided

• Charges already earned

• Non-refundable third-party expenses

• Amounts already due

Clients should send cancellation requests through the contact method stated in their agreement or to Luniea’s billing contact.

25. Suspension or Termination by Luniea

Luniea may suspend or terminate services when reasonably necessary, including because of:

• Material non-payment

• Fraudulent activity

• Abuse

• Illegal activity

• Security concerns

• Repeated failure to provide required cooperation

• Material breach of an agreement

• Conduct that creates substantial legal, reputational, or operational risk

Where reasonably practical, Luniea will attempt to provide notice before suspension or termination.

Termination does not eliminate payment obligations for services already performed or expenses already incurred.

26. Website Design and Development

For website projects, the scope of work will determine the pages, functionality, integrations, content, and features included.

Unless specifically agreed otherwise, the client is responsible for final review of:

• Text

• Pricing

• Product information

• Contact information

• Legal disclosures

• Regulatory statements

• Privacy notices

• Terms

• Industry-specific claims

• Accessibility requirements specific to the client’s legal obligations

The client should thoroughly review and approve the website before launch.

27. Website Hosting, Domains, and Maintenance

Hosting, domain registration, maintenance, backups, updates, cybersecurity monitoring, and technical support are separate services unless expressly included in the applicable agreement.

If Luniea manages a domain or hosting service on behalf of a client, third-party provider terms also apply.

Clients remain responsible for renewing services that are registered directly in their own accounts.

Failure to maintain required hosting, domain, software, or third-party subscriptions may cause services or websites to become unavailable.

28. Search Engine Optimization

SEO involves factors controlled by third-party search engines.

Luniea does not guarantee:

• A particular ranking

• First-page placement

• A specific amount of traffic

• A specific number of leads

• A specific revenue increase

• Permanent rankings

• Inclusion in a particular search feature

Search engines may change algorithms, policies, ranking systems, and features at any time.

Luniea will perform agreed SEO services using reasonable professional efforts but cannot control third-party search-engine decisions.

29. AI Search and Generative Platforms

Where Luniea provides services intended to improve visibility in AI-driven search engines or generative platforms, Luniea does not guarantee that:

• A particular AI system will mention the client

• A specific answer will be generated

• A particular source will be cited

• Visibility will occur within a specific period

• Existing visibility will remain permanent

AI platforms and their underlying models, indexing methods, retrieval systems, and policies may change without notice.

30. Advertising Services

Luniea may manage advertising campaigns on platforms such as Google, Meta, LinkedIn, Microsoft, TikTok, or other third-party platforms.

Unless expressly stated otherwise, advertising media spend is separate from Luniea’s management fee.

Luniea does not guarantee:

• Number of impressions

• Clicks

• Leads

• Sales

• Revenue

• Return on advertising spend

• Cost per acquisition

• Approval of advertisements or accounts

Results may depend on factors outside Luniea’s control, including competition, market conditions, platform algorithms, client pricing, sales processes, website performance, budgets, and platform policies.

31. Social Media Management

Where Luniea manages social media accounts, the client remains the owner or authorized controller of the underlying account unless otherwise agreed.

Luniea may require access to:

• Social profiles

• Business managers

• Advertising accounts

• Messaging systems

• Analytics

• Other platform tools

Social media platforms may restrict, suspend, or modify accounts, functionality, reach, APIs, or policies.

Luniea is not responsible for platform actions outside its reasonable control.

32. Content Approval

Where the client has an approval process, Luniea may submit content, designs, advertisements, videos, or other materials for review.

Approval may occur through:

• Email

• Project-management software

• Messaging platform

• Client portal

• Written communication

• Other mutually accepted method

Once the client approves content, Luniea may rely on that approval.

Additional changes requested after approval may be considered additional revisions or out-of-scope work.

33. Photography, Video, and Media Production

Media-production projects may include specific terms regarding:

• Filming time

• Location

• Equipment

• Editing

• Revisions

• Raw footage

• Travel

• Talent

• Music

• Licensing

• Usage

• Delivery

Unless specifically included in the agreement, delivery of a finished video or photograph does not automatically require Luniea to provide all raw footage, project files, source files, or editing files.

34. Client-Provided Materials

The client represents that it has sufficient rights, permissions, licenses, and authority to provide Luniea with materials used in the project.

These materials may include:

• Logos

• Photographs

• Videos

• Music

• Text

• Fonts

• Designs

• Customer data

• Trademarks

• Product images

• Testimonials

• Other intellectual property

The client grants Luniea a limited license to use such materials as reasonably necessary to perform the contracted services.

35. Intellectual Property Created by Luniea

Ownership of final deliverables will be governed by the applicable proposal or agreement.

Unless otherwise agreed in writing, Luniea retains ownership of:

• Pre-existing intellectual property

• Internal tools

• Processes

• Methods

• Templates

• Frameworks

• Reusable code

• Know-how

• General design systems

• Concepts not selected by the client

• Working files and internal production materials

A client does not acquire ownership of Luniea’s pre-existing intellectual property merely because it is used in performing a project.

36. Transfer of Final Deliverables

Where the applicable agreement provides that ownership of final custom deliverables transfers to the client, such transfer may be conditioned on full payment of all amounts due for those deliverables.

Third-party materials remain subject to their original licenses.

Examples may include:

• Fonts

• Stock photography

• Stock video

• Music

• Software

• Plugins

• Themes

• Libraries

• Platform assets

37. Portfolio and Promotional Use

Unless prohibited by a written agreement or confidentiality obligation, Luniea may identify a client as a client and display publicly released work produced for that client for reasonable portfolio, case-study, award, sales, or promotional purposes.

Luniea will not intentionally disclose confidential client information through such use.

A client may request different portfolio restrictions in writing.

38. Confidential Information

During a project, each party may receive confidential or non-public business information from the other.

Each party agrees to use reasonable care to protect confidential information and to use it only for legitimate purposes related to the business relationship.

Confidential information does not include information that:

• Is publicly available through no breach of obligation

• Was already lawfully known to the receiving party

• Is independently developed without use of confidential information

• Is received lawfully from another source without confidentiality restrictions

• Must be disclosed by law

More detailed confidentiality obligations may be included in a separate agreement or nondisclosure agreement.

39. Access Credentials

Clients may provide Luniea with login credentials or grant account access when necessary to perform services.

Luniea will use reasonable measures to protect credentials provided to it.

Where possible, clients should use:

• User-level access

• Role-based permissions

• Delegated access

• Secure password-sharing methods

• Multi-factor authentication

rather than permanently sharing primary account credentials.

Clients should remove Luniea’s access when services end if continuing access is no longer necessary.

40. Third-Party Platforms

Luniea’s services may depend on third-party platforms, software, APIs, hosting providers, social networks, advertising systems, payment processors, or other external services.

Luniea does not control those providers.

Third parties may:

• Change pricing

• Modify APIs

• Remove functionality

• Suspend accounts

• Change terms

• Experience outages

• Change algorithms

• Discontinue products

Luniea is not responsible for losses caused solely by actions or failures of third parties outside Luniea’s reasonable control.

41. No Guarantee of Business Results

Luniea provides professional services and makes reasonable efforts to deliver them competently.

However, unless expressly guaranteed in a signed agreement, Luniea does not guarantee any particular business result, including:

• Revenue

• Profit

• Sales

• Leads

• Customers

• Search rankings

• Advertising performance

• Social media growth

• Engagement

• Website traffic

• Conversion rates

• Market share

Business outcomes depend on numerous factors beyond Luniea’s control.

42. Client Decisions

The client retains responsibility for business decisions made based on information, recommendations, strategies, analytics, designs, campaigns, or services provided by Luniea.

Luniea’s services are not a substitute for legal, tax, accounting, investment, medical, regulatory, or other licensed professional advice.

Clients should consult appropriate professionals where necessary.

43. Website Use

You may use luniea.com for lawful informational and business purposes.

You may not intentionally:

• Interfere with website operation

• Attempt unauthorized access

• Introduce malware

• Scrape restricted portions of the website unlawfully

• Impersonate another person

• Use the website for fraudulent activity

• Violate applicable laws

• Infringe the rights of Luniea or third parties

Luniea may restrict access where reasonably necessary to protect its website, systems, users, or rights.

44. Website Content

The content on luniea.com is provided for general informational purposes.

Although Luniea makes reasonable efforts to keep information accurate and current, website information may occasionally be:

• Incomplete

• Outdated

• Changed

• Removed

• Subject to error

Nothing on the website creates a client relationship unless Luniea separately agrees to provide services.

45. Luniea Website Intellectual Property

Unless otherwise stated, the Luniea website and its original content, branding, graphics, text, designs, and other materials are owned by or licensed to Luniea.

You may not reproduce, distribute, commercially exploit, or create unauthorized derivative works from protected Luniea materials without permission, except as permitted by applicable law.

46. Privacy

Use of personal information is governed by Luniea’s Privacy Policy.

By using Luniea’s website or services, you acknowledge that personal information may be processed as described in that policy.

47. Cookies

Our website may use cookies and similar technologies.

For information regarding the use of these technologies, please review our Privacy Policy and Cookie Policy.

48. Disclaimer of Warranties

To the fullest extent permitted by applicable law, Luniea’s website and services are provided subject to the warranties expressly stated in the applicable agreement.

Except for warranties that cannot legally be excluded, Luniea does not make additional implied guarantees regarding uninterrupted operation, error-free performance, or specific business outcomes.

Nothing in these Terms excludes warranties or rights that cannot legally be waived.

49. Limitation of Liability

To the fullest extent permitted by applicable law, Luniea will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of our website or services where such limitation is legally permitted.

Unless a separate agreement provides otherwise and to the extent permitted by law, Luniea’s aggregate liability arising from a particular service engagement will not exceed the amount actually paid to Luniea for the services giving rise to the claim during the applicable project or service period.

This limitation does not apply where liability cannot legally be limited or excluded.

50. Indemnification

To the extent permitted by law, a client agrees to defend, indemnify, and hold Luniea harmless from third-party claims arising from:

• Materials provided by the client

• Instructions provided by the client

• Client infringement of third-party rights

• Client violations of applicable law

• Client misuse of deliverables

• False or misleading claims supplied or approved by the client

This obligation does not apply to the extent the claim results from Luniea’s own unlawful conduct or other liability that cannot legally be excluded.

51. Force Majeure

Neither party will be responsible for delay or failure to perform caused by circumstances outside its reasonable control.

Such circumstances may include:

• Natural disasters

• Severe weather

• Fire

• War

• Terrorism

• Civil disturbance

• Government actions

• Internet outages

• Major infrastructure failures

• Cyberattacks

• Labor disruptions

• Epidemics

• Platform outages

• Other comparable events

Payment obligations for services already properly performed are not automatically excused by a force majeure event.

52. Notices and Communications

Luniea may communicate with clients through:

• Email

• Telephone

• Client portals

• Project-management systems

• Electronic invoices

• Other agreed digital communication methods

Clients are responsible for maintaining current contact information.

Business notices sent to the most recent contact information provided by the client may be relied upon where legally permitted.

53. Governing Law

These Terms and any dispute arising from them will be governed by the laws of the State of North Carolina, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

54. Dispute Resolution and Venue

The parties should first make reasonable efforts to resolve disputes through good-faith communication.

If a dispute cannot be resolved informally, and unless a separate written agreement provides otherwise, legal proceedings arising from these Terms or Luniea’s services will be brought in a court of competent jurisdiction in North Carolina, subject to applicable law.

Nothing in this section prevents either party from seeking emergency or injunctive relief where legally appropriate.

55. No Waiver

Failure by Luniea to enforce a provision of these Terms does not waive the right to enforce that provision later.

A waiver is effective only for the specific circumstances in which it is given.

56. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

An invalid provision should be interpreted or modified, where legally permissible, so that it most closely reflects its intended purpose.

57. Assignment

A client may not assign an agreement with Luniea without Luniea’s prior written consent where such consent is permitted by law.

Luniea may assign an agreement in connection with a merger, restructuring, acquisition, sale of substantially all relevant assets, or similar business transaction, subject to applicable law.

58. Entire Agreement

These Terms, together with any applicable:

• Proposal

• Quotation

• Statement of work

• Invoice terms

• Service agreement

• Signed amendment

• Privacy Policy

constitute the agreement governing the applicable transaction or relationship to the extent specified in those documents.

Specific written project terms control over conflicting general provisions of these Terms.

59. Changes to These Terms

Luniea may update these Terms periodically.

Changes will be reflected by updating the Last Updated date.

Changes generally apply prospectively unless otherwise required by law or agreed by the parties.

Material changes to an existing client agreement will not automatically replace separately negotiated contractual terms unless the applicable agreement permits such changes.

60. Contact Information

Questions regarding these Terms may be directed to:

Luniea LLC
North Carolina, United States
Website: luniea.com
Billing: [email protected]
Privacy: [email protected]